Poor Customer Service

I have never been soo mad in my entire life. Having to place an order Romans pizza at Thorntree Soshanguve last night, via this pathetic app and have it accepted by the restaurant at 18:37, with an EDT of 19:23. No update of the time stamps as I could see on the app till 19:47 when I had to phone the call center/customer service department and spoke to Neliswa S (who gave me suggestions and not solutions for this mess that made my family to sleep with no food on the table). I placed an order 2 hours prior to avoid Load shedding stage 6 (20:00-00:00) inconveniences. I am livid at this point as I was told that the MOD ( Jason, Cwenga) can not be mailed, worse of all they did not even bother getting back to me with an update after the call cut between the agent and I. Refund was done in their stupid app that i will no longer use, i want my money immediately as it was deducted from my account instantly, i do not want to hear stories of 3-5 business days. Keenan Dyason please ensure your employees go for proper training as i could not understand as to why an escalation can not be emailed but is sent via a "live chat" with no instant feedback. This has to be addressed as none of the managers till now, have bothered to reach out and attempt to assist at this point. I hope this reaches your mail. i have always known that Uber is better, sadly its not available in that particular area.