Payout Mix up

So I attempted to make a purchase on Sunday the 26th of April using my MrD app to which my orders where not attended to by the takeaway outlet to which the amount was sent to my MrD wallet. So I made 2 payout requests one which had a cost implication of R93.70 and another R99.70 I requested a payout for both to which the 93.70 was paid in full into my account and the 2nd credit for 99.70 was instead credited with a R6 amount to my account and when I enquire about the 99.70 payout Carlyn send me a screenshot of the 93.70 anf 6 payout, when I enquire about the 93.70 I get send the very same screenshot previously sent for the other payment which doesn't make sense because these are 2 separate amounts. Carlyn Moodaly is responsible for both payments however when I try to reach out by email my email goes from one agent to another making it difficult for them to understand what is going on with my situation which would make it easier if I was dealing with the agent that made the payment as opposed to a different one with every email. To this very moment I still have not been assisted and they stopped responding to my emails.