Payment received but no delivery or refund

Order number DFD***1. Request# ***2 If you had a chance to be anyone for a whole day, who would you be and why?

I’m completely appalled by the services provided by Telkom especially however inconsiderate they are about how their actions would affect one daily life. I placed an order on the 02/05/2020 at KFC however they did not receive the payment but the money was deducted from my account. I logged a complaint online and was told it would take 24hrs for the payment to be reversed but it’s a week later and no reversal has been made. I’ve been assisted by 3 agents now and they all turning out to be *********** nxa!! I would just like my money back