Paying for food I did not receive

So on the 29th june 2021 Mr D deducted money from account and I did Not order nor receive anything from them. I complained and more than 6 people responded to my mail and asked for my details but not even one of them was willing to refund me???I even posted on their facebook page but nothin, instead they asked me to unsubscribe from receiving promo's from them???29 Jun POS Purchase Mr D Food.Com 4578********** 25 Jun 74.19 Dr.....................Dean Philander,Shaakira Fields,Muchfeega Fryddie,Asio=phe Klaas,Ntebogeng Choma,Bongiwe Keta