PATHETIC SERVICE FROM MR DELIVERY

I emailed Mr Delivery several times and I am getting no assistance at all and no apology and nothing to make up for it. Last Friday, I ordered pizza from Roman's Pizza and the driver was lost! HOW DOES A DRIVER GO ON A DELIVERY WITHOUT CHECKING THE ADDRESS AND TRACKING IT ON GOOGLE MAPS. You can go anywhere in the WORLD with google maps!!!! No, but he kept calling me and i saw on the app that he was on the wrong street!!! I sent him messages on the app and kept trying to call him, the one time he answered, he had an attitude as if it was MY fault that he was lost!!! I live in Johannesburg and I had ordered this food for my parents in Durban- my details on the app CLEARLY SAYS THAT THE APP IS LOADED FOR MY '2ND HOME'. i never use Mr D as they do not deliver to my area in Johannesburg. My parents eventually received their COLD pizza late due to the daft driver and their pizza was all upset inside the box and the base was burnt!!!! upon complaining to Mr D about all of this- I have STILL not received an apology from the driver management and now they want a photo of the pizza!!! REALLY????!!! I HAVE TOLD THEM OVER AND OVER, THE FOOD WAS FOR MY PARENTS- THEY ARE OLD, THEY USE A PHONE TO CALL ONLY, THEY DO NOT KNOW HOW TO TAKE A PIC OR HOW TO EVEN SEND THAT PIC TO ME- AGAIN THEY ARE IN DURBAN, I AM IN JOHANNESBURG- DOES MR D NOT UNDERSTAND ENGLISH!!!! MANY DAFT CONSULTANTS HAVE REP**** ASKING ME THE SAME FREAKING THING- THE DAMN PHOTO!!!!!