pathetic service from call centre

pathetic service received from Mr D. order was over 45mins late. spoke to first agent who said she will request new order replacement ( which wasnt done). i called back about half an hour later spoke to second agent Mikyle who then told me that my order is not late. I then asked to speak to a superior, I was put on hold and Mckyle came back on the line and said the order will be replaced. the new order now is set to be delivered after 14:00. I asked to speak to supervisor again. Maeesha came on the line and informed me that there is nothing they can do i will have to wait for the stipulated time( which is now over 2 hours from my first order).

management of Mr delivery need to learn some customer service skills and mr delivery need to up their game as they are not the only service provider available.