Pathetic service

I placed an order through your app at 12:33am. The notification indicated that i would receive the food at 13:26. I then called your call centre and spoke to Christine, this was at 13:41. I have a recording of the call. She indicated that the app had crashed and that my order wasnt assigned to the driver. She then advised she will cancel the order. Which I eventually agreed too. Then I went out and went to buy me lunch as I couldnt rely on you. Then at 14:25 your driver pitches with the food. I knew it wasnt his fault, I then was forced to pay him for the food. How *********** are your people. This also cost me double for lunch today. This is pathetic service.