Pathetic Service

I placed an order with Pick n Pay Loch Logan via Mr. Delivery at 11h37 in the morning, the estimated delivery time was 12h33. I logged an inquiry online and was rerouted to their WhatsApp support. All I received was an automated message stating that all agents were busy and that I would be assisted as soon as an agent became available. I followed up on the message 20 minutes after initial contact on WhatsApp, with zero reply. I eventually phoned in at 13h41 an hour after I was meant to have my order, the consultant I spoke to, advised that the order was received however nothing had been done as yet, only the packing order received.

She did try to explain that this specific store is having issues with delays, I feel that if they are aware of this, at the very least there should be some sort of notification on the app advising that the store is having trouble filling orders in a timeous manner and delivery could exceed the estimated time. Had I not phoned in to find out what was happening I probably still would have waited for my order to be filled.

Pathetic service from Mr. Delivery as well as Pick n Pay Loch Logan