PATHETIC SERVICE!!!

I am extremely disappointed with the level of service received from Mr D.

Last night, I experienced an issue with my order and contacted customer support. I explained the matter in detail and requested to speak with a manager. Instead of addressing the issue, my support ticket was promptly marked as "resolved," and I was informed that a refund for the missing item had been processed. To date, no refund has been received, nor has anyone contacted me as promised.

Today, I called again to follow up and requested to speak with a manager. Shockingly, the manager refused to take the escalation call because I declined to repeat the entire issue to yet another consultant before being allowed to speak to management. As a paying customer, I believe I have every right to request direct escalation when previous attempts to resolve a matter have been unsuccessful.

To make matters worse, neither the manager nor the consultant was willing to provide their full names. The escalation process appears disorganised and unprofessional, with customers being directed to WhatsApp rather than receiving proper support through established channels.

This experience has been frustrating and unacceptable. Once my refund has been processed, I will be deleting the Mr D app and taking my business elsewhere.