Pathetic service

Let me start off by saying I have been a Mr. Delivery customer for quite some time now, and this is the first time I have ever had serious issue with their service.

I was having a function at home and thought I would order a few ciders and beers from them as I didn't have time to get to the shop.

Everything appeared to be going well until the point that my order was collected.

After it was collected, about a minute later the app stated that my order had been delivered.

I called their support line, and they indicated it may be a case of the driver accidentally changing the order to delivered, but assured me he was on the way.

I called 30 minutes later as my order was still not delivered, and was then informed that my order had been escalated to the management team.

Another 30 minutes later, no feedback or any calls.

I sent an email to their support team indicating that more than an hour had passed and still my order had yet to be delivered, and requested a refund.

Someone from support called me and offered a refund.

Of course at this point so much time had passed, that all the bottle stores had closed already.

What really irks me about this is that there is clearly is not a system in place to check whether deliveries are actually made. If it took 1 minute between collection and delivery then I would literally had to have been next door to the shop.

There was no follow-up. I ended up incurring additional expenses making phone calls to find out what was going on.

There was zero compensation offered for my time that was wasted.

If this is how they treat their loyal customers, then I really don't think I want to be using this service anymore.

#BlackFriday