Pathetic online services

I ordered online. They took my address n I paid for KFC Pelican park. After hours n half I ph. My order laying at store. Blaming each other. I asked for solution. I don't know KFC says. Mr D, formal request n cancel order. Get money back in 7 days. I had people over n no transport. Why wud h order from a deli ery company, give ur address if u were gonna collect. How how.