PATHETIC CALL CENTRE STAFF

<p>I would just like to advise you that I just spoke to a very abrupt rude telesales lady at the Southern Suburb branch of Mr Delivery a little while ago. </p> <p> </p> <p>Firstly she was chewing in my ear while talking to me. Secondly, she started off by saying that do I realise there is a R45 surcharge (before even saying hello).</p> <p> </p> <p>During the entire conversation, she was very abrupt and kept cutting me off because she wanted to get what she had to say out before even finding out what I had to say. </p> <p> </p> <p>I asked her to look up my phone number and she said no we have to add you to our profile. I understand there may be a new system and it is inconvenient but I went through all the information again begrudgingly due to the way she spoke to me.</p> <p> </p> <p>Then I started to say the code and she very rudely told me that she needed the product name not the code. I asked her to add cheese and she told me that it can’t be done (even though I have done this with Mr Delivery on numerous occasions).</p> <p> </p> <p>Everything I asked her was an absolute mission and I really did not even have the patience to finish placing my order. I told her not to bother and then phoned Mimmos in Alberton directly, where I dealt with a very friendly, helpful and efficient lady.</p> <p> </p> <p>The difference in attitude really made me question why I was even using Mr Delivery in the first place. I was a regular customer and I will never ever use your services again. It is a much more pleasant experience to go directly to the restaurant or to use any of the available online apps.</p> <p> </p> <p>I own my own business and I thought that as a business owner, I would appreciate being made aware of this. </p> <p> </p> <p>You are investing money in new systems etc. and then just dumping all the money down the drain when the lady who answers the phone has zero personality, a terribly unfriendly and unhelpful attitude, chews in your ear the entire time and in just a matter of minutes managed to lose a regular customer who has spent a lot of money with you over the last 10 years or so.</p> <p> </p>