Paid for food we never received and what we did receive was such poor quality.

I have been waiting an entire week for both Mr Delivery and KFC to get back to me regarding my complaint I sent in writing, with regards to poor quality food and also food that was paid for but not delivered I think this is utterly disgusting and I feel I will never make use of or recommend this service to anyone in future. If I sent you a complaint regarding bad quality and you ignored my complaint, I would not see it as correct and I would have accepted that you choosing to ignore my complaint but in this instance I paid for food we did not receive I do feel that considering you received payment and we did not receive our food you would have taken our complaint more seriously.