Order was extremely late and cold food

I am writing to formally express my frustration and disappointment regarding my recent order. The order arrived extremely late due to the driver getting lost for an HOUR!, and by the time it was delivered, the food was completely cold and inedible.

I did try and message the driver but he says there was a GPS issue. He was in the area at a neighbour I'm not sure why he couldn't ask for help or call me

I had no way of knowing if or when the food would arrive, and under the circumstances, I was forced to place another order through Uber Eats. This situation is entirely unacceptable. The restaurant is 5 min away from my home. I called the restaurant and they said that the order left already but I did not receive it and they could do nothing about the delay.

I am not interested in receiving a R100 voucher for a R430 order. I expect a full refund for this order, as the delay and poor service rendered.