Order number DFD***5 no wait ***7 no wait ***3 ?

Oh my goodness, what a mission.

On a recent order I placed with Mr Delivery, I requested that the restaurant replace the Avo with cucumber on a sushi order as Avo and I are not friends. I wrote these comments on the exclusions section of the order. I have done this on previous orders and no problem.

When the order arrived, the sushi ordered was covered with Avo. I phoned Mr D and discussed the issue. The floor manager informed me that the exclusions were only for things that were excluded and not for swaps and the restaurant had refused to do the reorder. I explained that I had done this before with no problem. Why was it a problem now ?? After much back and forth, he agreed to reorder the food and get it delivered. OK.

I received an email that the food had been reordered and would be delivered. Then I received an email that the order was cancelled. I phoned and was assured by Keanan that everything was in order and the food order was on its way. Then an email cancelling the order then another with a new order and then another cancelling it again. Very confusing. I tried to get hold of Keanan and he wouldn't take my call rather would phone me back (informed via a teleseller).

What Mr Delivery doesn't know is that we have since contacted the restaurant to enquire as to what was going on ? Mr Delivery had cancelled the reorder themselves, not the restaurant. Also, it seems that the restaurant was also unaware of the special requests I had placed on the order. This after telling me that the restaurant themselves had ignored the request. It should also be noted that when I have gone to this restaurant in the past, there has been NO issue swapping avo out of the sushi order.

Can someone please explain what has been going on ? Who do I believe ? As I have had problems ordering from Mr Delivery before and seeing their tack record on Hello Peter, it seems that they are really not very good at all.