Order Number: #DFD*** - Poor Service and inconveniencing people

I am extremely disappointed with the service I received on 20 November 2024. My order was placed at about 18:55, with an estimated delivery time of 19:29–19:39. However, I waited until much later, and the order was still not delivered.

The assigned driver, Blessings Chauke-Maluleka, claimed to be unfami**** with the location and failed to follow my detailed instructions. They refused to deliver to the correct address despite guiding them—telling them to come to the TUT small gate and even specifying “TUT South Campus”. The driver also blamed their GPS, saying it went "awire," which delayed the process even more.

I was contacted twice by Mr D support (at 19:27 and 19:54), who apologized for the inconvenience and assured me that I would receive a refund and a coupon. However, as of this morning, I have yet to receive either. To make matters worse, this is not the first time I’ve experienced such poor service from Mr D. A similar issue occurred in July, and it seems no improvements have been made.

I expect a full refund for my undelivered meal and the promised coupon. This repeated inconvenience is unacceptable, and I urge Mr D to take immediate steps to ensure such incidents do not happen again.

I am highly disappointed with the lack of professionalism and reliability.