ORDER NUMBER ***6 - ********** LACK OF COMMUNICATION BETWEEN TAKEALOT AND MR DELIVERY SERVICE PROVIDERS

takealot uses mr delivery as their courier of choice. the service from this courier is PATHETIC! i called takealot about my order 9 times already and each time i get the run around. my order was supposed to be delivered on the 31st of august between 4 and 5pm. i called in numerous times to have this verified. i asked takealot to make a note on the system that i will only be available between 4 and 5pm. i also requested that the driver contact me when he was outside because i live in a gated complex and there is no access unless someone opens the gate manually from the inside. the driver did not do this. which led me to calling takealot NINE TIMES to get my ordered that STILL HASNT BEEN DELIVERED. the *********** staff at both takealot and mr delivery are astonishing. if the driver called, sms'd or even miss called, i would have been able to get my order. MR. DELIVERY NEEDS TO EQUIP THEIR EMPLOYEES WITH AN SMS ENABLED CELLPHONE SO THEY CAN TEXT WHEN THEY ARE OUTSIDE. crime is rampant in south africa, people who live in secure complexes should not have to suffer from late deliveries or no-shows because they cannot access the building. EVEN UNISA COURIERS CALL YOU WHEN THEY ARE AT YOUR PREMISES. what is so difficult about contacting a customer upon arrival??? I HAVE WASTED R70 worth of airtime making calls to takealot on behalf of mr delivery all because THE *********** DRIVER DIDNT CONTACT ME!!!! please resolve this matter immediately!