Order mistakes and HORRIBLE customer support

On the 29th of July 2020 I ordered a veggie halomi and avo meal from Nandos. It arrives with chicken. The restaurant explain that when they receive that order they assume it's with chicken as the alternative is SPECIFICALLY mentioned as vegetarian. I have the receipt. Which clearly show a diah ordered that is now no longer available on the app as it was changed. So i had a meal that i didn't wanted but paid for. This was step one.

Then, for myself, i ordered McDonald's. A Big tasty meal. As I'm trying to sort out the other incident via the phone, someone else receives the meal at the door (the McDonald's).

When I eventually get to it, it's a big mac meal. +- R50 cheaper than the meal I paid for.

I submitted queries via the app. Was mailed twice by different people asking for more info. I explain the situation, explain that both the submitted queries have photos as proof attached. I have yet for anything to be resolved.

Mr D got their money so they are happy. ***** the customer I guess. It's not a lot of money, but the principle damn sure matters here.