Order # (DFD***) Appalling service — cold food, dishonest driver, zero accountability

Avoid if you expect your food to arrive hot or on time.

I paid R706 for food that arrived cold due to Mr D's service failure.

The driver collected my order and delivered it 45 MINUTES later, even though I live 5km (10 mins) from the restaurant. I tracked him on the app — he sat in a parking lot for 10+ minutes and then delivered someone else's food in Pinehurst, in the opposite direction to me.

I called customer service WHILE this was happening. The agent said he would escalate and call me back in 5 minutes. He never called back. I had to chase them again an hour later.

Agent Mickkyle was unsympathetic and offered R50, then R100 for a R706 cold meal caused by their driver's dishonesty. It's an insulting, cheap "shut up" fix.

Mr D clearly does not care about customer satisfaction. I used Mr D daily — I will now use another platform and tell others to do the same.