Order cannot be tracked

It was the first time ordering from Medirite an I had to us Mr D, they driver collected my order instead of coming to the entrance of the gate where I am staying he went to the back. He then left with my order he said he took it to Sunnyside when I ask where in Sunnyside he doesn't wanna say. I have been calling Mr to trace it with no like mind you it's the medication that I ordered and have already paid for it. I was told the matter has been escalated but no one is getting back to me. 👎👎👎👎👎