only asking for assistance to reset my log in

My latest reply to my query going on for over 1 month request #***4 "

Hi Thank you for replying and acknowledging that you have not met your promise, this does not ease my frustration You people are earning interest on my money which I am unable to access I have requested that I be contacted on my cell phone, I am unable to contact your call centre (I need to login to my account) I am unable to login in and I have been trying to get my account reset. I am not getting the reset email as the email address is incorrect. My cell phone number is *** I have been emailing your support centre for over a month now Can this query not be escalated to senior management It seems as if everyone is ***********, or unable to correct this – its that you are hoping to keep my money that was another error of MrD since the driver delivered my food to an open field Not sure what action was taken with the driver – my food was not delivered, and your team can confirm this after waiting over an hour for my food nothing came my money went into a credit wallet which now cannot access