Non Response from MRD APP Customer support.

On the 15th May 2024 I placed an order for Ocean Basket via the MrD App. My total bill was R617.70. which was a platter for 2. The food arrived later than the time communicated, it was cold and the portions were not enough to serve two people. Also the fish of which i was expecting it to be a hake but it was not and the fish provided was not communicated. I provided a rating on the APP with all this complaints. I then received a auto response directly me to send an email. I did and received a request number the following day on the 16th May and an email that said they will communicate with Ocean Basket and provide feedback. On the 17 May 2024, i received another email from MrD requesting that i rate how my query was dealt with. I responded by saying I am still waiting for a response. That was the last time i got any response. The reason i am coming here is that , this is not the first time i am complaining with them regarding the quality of the food but it seems they just choose to ignore my complaints. I am a regular user of the APP and as a customer i expect to be taken seriously and the APP have a responsibility to us as customers to provide feedback and hold their partners responsible.