Non compliant sales & deteriorated customer service

On the 31 Mar 2018 I ordered a meal at Nando’s Riverwalk Shopping Centre Potchefstroom (order number DFD ********** ) using an App. I updated my contacts only to see that neither the App is updating my contact no indicating to me the process of my order. I called the call centre regarding the matter, they told me they will update from their side. The food took long as I called to track where my order is 6 times, the lady kept telling me they are around the corner and will be there soon. When I called for the 7th I have been informed my order is cancelled due to them calling an old number and the system not updating my contacts when I reported and for the agent who **** to say she will also call directly the driver and give him my current number. Even today my money has not been reversed into my account and was only told it takes up to 4 working day.

After being such a loyal patron of Mr Delivery I am very disappointed that this company is conducting non-compliant sales and its customer service has deteriorated so badly. If your calls are recorded for quality and security purposes, you can track the order and telephone conversations.

I am utterly disgusted and for sure will never ever use your services again