No responses from Mr Delivery - poor service

This review is in relation to a complaint I filed two months ago with Mr Delivery to which I have still not received any responses. I sent emails to the support team and also rated my delivery as bad and listed what the issue was and still have not received any feedback. The first order #DFD ********** was placed on the 4th August and the issue was that they gave me the incorrect pizza. When I spoke to someone they told me to call Bin Rashids directly and sort it out myself. No compassion or assistance given, after just spending over R200. Then I ordered KFC on the 16th August #DFD ********** and the issue was that the driver was super rude. He was meant to deliver my food to the 6th floor as per what my delivery details advised, but he said that those details did not pull through and he is not obliged to come to the 6th floor, he does not want to. He also didn't even have airtime to call me and tell me he arrived because I was waiting in the building as it said he arrived on the app. My food was cold because he was waiting in the wrong side of the building,and not only that why did the driver have to be so damn rude. I complained to Mr Delivery as I mentioned via email and also via the app and still no responses. From these two bad experiences I have chosen to use alternative Fast Food delivery apps as Mr. Delivery clearly does not value their clients or their feedback.