No refunds?

I have 2 complaints regarding Mr D.

1) DFD***6 - Along with my food from KFC I ordered an Oreo Krusher. I logged a complaint and nothing was done about it. No feedback was received.

2) DFD***5 - I ordered food from Yo'Vetkoek in Woodstock for collection, the order was accepted however when I got to the location advertised on the app and Google, the restaurant was not there. I queried this and the agent gave me the address which didnt help because I was standing there and there was no such restaurant. I requested a refund because I had run out of time and had to fine an alternative and she claimed that they cannot do that because she could not verify the location. Due to this wasted time I had to let a Bolt taxi go, ran over my lunch time and had to buy other lunch .

Mr D's refund policy is appalling and must be addressed as a matter of urgency. You cant expect people to pay for no/poor service.