NO REFUND / DISGUSTING SERVICE

If there was ZERO stars I would have selected that!!

The driver was lost and I live 800meters from restaurant. My order finally arrived half an hour late, with ZERO communication after me sending multiple messages to him and trying to contact Mr D support which by the way no one answered, by this stage I had already placed a new order for the same food items from the same restaurant.

Only after logging all necessary steps to receive a refund for this order.

ISSUES EXPERIENCED 1. He did not respond to my messages, I sent multiple. 2. He was further away from the restaurant than my address, why he not using GPS? He is a delivery driver! 3. My address is 800meters away from the restaurant that should take the driver less than 2 minutes to arrive 4. The food was cold and wet and not at the quality I expected.

If it’s going to take a driver 30+ minutes to deliver food when I am 800meters away from the restaurant then the delivery is completely useless? I might as well drive myself to the restaurant, don’t you agree?

To conclude, my rage would’ve been suppressed should Mr D grant me with a full refund which they refuse, I feel like I’m having email wars with them getting nowhere.

I will never use their service again. I am so so upset.