No order, No refund!?

So I've been using Mr Delivery for quite some time now and have always had good service however this time I am absolutely appalled! I've been sharing one account with my husband and whenever I make an order I just change the contact number to mine, however this time I forgot which meant there was no way to let me know they were outside.. Okay that's understandable and a mistake on my end. On my app at 8:38am I was notified my order was outside, I go outside... No ones there, I waited 10 minutes and went back inside and called Mr Delivery call center and spoke Nicolize who told me my driver was 20 minutes away and that if the driver hasn't marked the order as delivered and done, it means he's still on the way - regardless if the app says he's outside, which is a first time I've seen.. So not even 10 minutes later after calling the center, I check my app to see my order was marked as failed?? I call back to the same lady as before, Nicolize, who then tells me that the driver tried calling me 3 times already and I never responded that's why my order was marked as failed, which I understand that it was my fault for not giving the correct number BUT what gets me is that I am not entitled to a refund?! If my order was not given to me then what the hell am I paying for?? Definitely not the drivers petrol! This is absolutely disgusting how this company just to your face robs you and thinks it's okay!! I will never make use of these services again, ****************!