No feedback re issue logged

Twice I ordered via the app and specifically stated I did not want tomato on my food and both times the instruction was ignored. I logged the issue and keep getting mails stating they will investigate and get back to me in a couple of minutes. That was 11 days ago. I understand it is the restaraunts fault but surely they should take it up with them and provide assurance that the note section be referred to when orders are placed going forward