NO DISCLAIMER TO FORFEIT MONEY IF NOT COLLECTED

i was unaware that I couldn't be reached at the time I needed to collect my food. I called your customer service reps, simply to be told by the first person that because I couldn't collect my order "there is nothing we can do for you". I drove to the restaurant thinking that the food was returned, it was not. I called you a second time, I was told that the food was not taken back, it was taken to the driver "hub" for processing..! I asked her, "I paid for my food can I have a refund"? She said "It is not possible, I simply forfeit the money I paid" What kind of procedure is this, and who is eating free pizza??!!! Where is the disclaimer for this procedure on your app. *******, don't tell me you threw the food away. Why not return it to the store and have the customer pay a penalty for fuel used to return the pizza. more importantly, WHERE IS THE WARNING/DISCLAIMER!!! I will go to every possible platform to make you guys famous for this absolute useless, unprofessional mandate. How the hell do you tell a customer "there is nothing we can do for you, and you forfeit your money" ****************, HOPE YOU CHOKE ON MY PIZZA. LOSERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!