no delivery

i placed an order on the 20th of may 2020 with my app for chicken licken at the village beyers park my account was debited with an amount of R90.19 order number was dfd***7 expected delivery time 16:23 order was not delivered and no communication i later complaint on the web and got a ref no. ***4 they asked for order number i provided Nabeela singh later called asking for order number i provided but still no respond please assist i need my money back