No customer service whatsoever!

Order #DFD***3

I was offered a coupon through one of their agents as simply Asia didn’t have chicken, but had duck. The coupon was offered to me by the agent to cover the difference between the chicken and duck. At no point did I ask for this coupon. In addition to this, I had used a coupon that they were running at the time which offered R50 off the order and I informed the agent of this. She advised me that she would combine the amounts and send me a coupon to use on the new order.

After a few days I realized that the initial order refund had not been processed. I contacted their team who advised that it had also been added to the coupon offered, however if this was the case the coupon amount given did not include the difference between the chicken and duck option. I’ve since emailed their team twice and have still not received a reply.

Their app is great, as long as you don’t have to speak to their customer service team. Honestly, robots would be a better bet and more cost effective.