Need urgent help

Order no DFD ***0.. I order KFC 17h11 today. The drivers of Mr Delivery can't find your adres after I spoken 3 times to them and send a location on whatup. I walked to KFC wanted for the driver there. It now 18h11. I ask KFC for warm chips and chicken which they declined. I let the food with the 2 drivers. I what my money back if you can't deliver on time.