Mr.D refusing to refund me and to take responsibility for there bad costumer service department and from there Driver - Fault is with Mr.D and not the restaurant

Order number: DFD***

RE:SEVERAL EMAILS REGARDING ONE ORDER TO MR. D AND THEY REFUSE TO REFUND MY ACCOUNT.

It took 2hrs 20mins for my Mr.D order to arrive and in that time, I have emailed MR.D support team twice that the driver was lost looking for my house and to please cancel my order , which you should have adhered too.

And during all several of my emails regarding this matter not once has anyone from Mr. D , picked up the phone to contact me “there client“, who is obviously not please with the customer service I am receiving.

As a matter of interest and I would hope part of the company’s procedure, you should have taken a look at my account and realised that i have used your services on a daily basis.

I am now to assume that you Mr.D has now knowingly chosen to ignore my attempts of complaints, the lack of professionalism and customer service and insisting that the refund will not be issued because the fault actually lies with me… “there client who accepted the package 2h20mins later” prior notifying you to cancel my order on your customer service ‘FAQ‘ page on the Mr. D website. Your driver who has GPS and tracker was lost.

You should therefore be able to pull the drivers chat history in which you will clearly see that I have communicated with him at least a dozen times, giving him step by step directions on how to find my house because he kept driving past the turnoff to my road or he kept on circling the area of Hyde Park (he was obviously lost) and here is another note to please add to your file , as another matter of interest he (the driver) never responded to a single message I sent him.

I have clearly communicated with Mr. D in cancelling my order at the time and there after responding several times as is evident in the emails with Mr D Food Customer Services Zipho.M Regarding my refund and now having to reiterate My complaint again to the support team regarding taking responsibility and ownership for there lack of services hence my insistence of communicating with management and to be refunded - I do not require an incentive ( R50 voucher that was offered to me )

Below is the responds from Mr.D Hi Macro Please accept our sincerest apologies for your recent experience. This is not the type of service we expect from our drivers. The details of your experience have been sent to our driver management team who’ll ensure this is dealt with.

Please note as your order was already delivered we are unable to issue a full refund as the restaurant still needs to be paid for their services rendered. Kind regards, Mr D Customer Services Zethu.N

NB* THIS IS NOT THE RESTAURANTS FAULT, THE FAULT LIES WITH MR.D - TAKE RESPONSIBILITY FOR YOU ACTIONS AND REFUND MY ACCOUNT, THANKS YOU, MY ORDER NUMBER: DFD***

Regards , Marco