MRD pathetic customer relations!

I am so disgusted with Mr D's lack of etiquette. After a long days work I ordered Simply Asia and the waiting time was approximately an hour. After an hour I went back into the app to check the status of my order and realized that the status did not change at all. I then called the restaurant and they confirmed that my order was received and that they are busy preparing it. A couple of minutes later I received a message/notification saying that my order could not be placed and that the team is investigating'. I was furious as I waited and wasted nearly 2hrs! After letting Mr D know that I wasn't impressed, all I got was a sorry.....and it's 2 weeks later and I'm still waiting to be refunded! They wasted my time and inconvenienced me financially and all I got was a SORRY.