MR D's Pathetic Apology

I had ordered food from one of the better known restaurants in Umhlanga - Victory Lounge in Park Square.Considering the restaurant opened at 9.30 and I had my order in by 10am, one would expect a great quality of food with fresh ingredients and flavour. This was not the case. I ordered 2 Mutton Breyanis at R98 each excluding delivery. Now at this price, good quality food is a given.But I was sadly mistaken. Not only was the rice hard and partially uncooked, the breyani was soggy and filled with water as was the dhall. There was fat on bones - no meat. And the potato, 1 lone half of a potato in a full size portion.But the worst part was the apology I received from Mr D for this R255 order. See below:Keagan.B (Mr D Food )Feb 25, 2022, 18:06 GMT+2Hi Kim

Please accept our sincerest apologies for your recent experience. This is not the type of service we want you to receive

The details of your experience have been sent to our restaurant management team who’ll ensure this is dealt with

We’re terribly sorry for the quality of your recent order.

We strive to provide a better experience than this. We are informing the restaurant about the incident.

Please accept this coupon to use on your next APP order to make up for it.

Coupon code:FOOD0AFE0556C6 Coupon value:R20 Expiry date:10/5/22

Please note that this coupon is only redeemable once.

Kind Regards, Mr D Food Customer Services