Mr D's dismal and deteriorating customer service

Mr Delivery's customer service has left much to be desired. Their commitment to customer satisfaction has seriously deteriorated. I buy quite often through Mr D my Pnp groceries, but when there is an issue regarding products they inform me to take it up with Pnp myself or go in store to return it which makes no sense when it is online shopping?!? What kind of customer service is that? They are the platform hosting Pnp's products so surely they should be the one's who take up issues with problems with Pnp and then get back to me....not leaving me to sort it out with Pnp!

I see this is their new trend - the same thing happened to my mom on a recent purchase. If Mr D is going to be selling products on behalf of another company then they must take the responsibilityof sorting out any and all grievances. At the very least, they could forward the complaint to Pnp for them to sort out.

Mr D is causing upset and anger to their customers. This should be brought to the attention of Mr D management.