Mr delivery useless

We ordered Nandos through Mr Delivery. We had an item missing in our order. We logged a query for a redelivery of the missing item which Nandos told us to do. Mr D responds with a credit for only the amount of the missing item.

What does that mean? We as the consumer must pay again for delivery? Not deduct it from the order amount and penalize the restaurant….? WE as consumer must pay for delivery again. You have agreements in place with restaurants but we are expected to oay the delivery again?

I called in and got through to Rukaya who has NO enthusiasm to do her work, I explained why that delivery fee is not our problem, only to be met with an absolute snotty attitude and refusing to give her surname.

We do not want your credit, we want a refund in cash as we do not want to waste a cent more on your business. Please give us a refund for the wings in cash.

Also, I would be so ashamed to be associated with an employee that treats customers the way she does. She takes no pride in her work and does not give a hoot about client satisfaction. Does not have any knowledge how to handle an upset and unhappy client.