Mr Delivery treating delivery guy unfairly

Our neighbors ordered a takeaway from Spur via the Mr D App. We did not know that they ordered that evening.

Because my husband and I were not at home that evening, we also spoke about ordering takeaways through Mr Delivery, not having time to cook. My son was under the impression we were going to order while we are out.

We never ordered, and then, by mistake, the delivery guy delivered the neighbors' food to our house. My son was at home alone and thought it was for us. Meanwhile, when our neighbors did not get their food, they phoned Mr D. They got a refund for their food, that will be taken from the delivery guy's pay.

That evening when we got home, the food was untouched on our table. My son did not know which of the food was ordered for him. We realised that this was a mistake and went next door just to check if it was maybe for the neighbors. But since they got a new order, they did not want the food.

I now want to pay Mr D the cost of the food so that they can pay it to the delivery guy. It is a big order and the delivery people do not earn a lot of money.

Mr D does not want to refund the delivery guy!! They say the guy should have checked that it is the correct address. Everyone makes mistakes, and I WANT to refund the delivery guy. I totally understand that they cannot give me the detail of the guy, but surely they can pay the money to him if I pay Mr D.

I feel it is really very very disappointing. The delivery guys work hard to earn a living. I want to pay for what we received, but Mr D is not willing to help me. Is that fair to the delivery guy?

I phoned Mr D a few times already, our neighbors logged a query to say that we are willing to pay for the food.