MR DELIVERY TERRIBLE SERVICE!

Mr Delivery's service and drivers are terrible. 1) My order was marked as delivered but i did not receive it. 2) Drivers cannot navigate their way to my apartment and are very rude. They do not understand clear instructions.

Is Mr Delivery not meant to make door to door deliveries? Why must I leave my work to find a lost driver!? Why is my order marked as delivered when i never received it!? This was two separate occasions!!!