Mr Delivery taking money but don’t deliver

Mr delivery took my order then deducted my money and decided they cannot deliver the order. When I asked when I’m going to be refunded the gentleman could not tell me. My neighbour had the same issue and never got refunded 6 months later. People I suggest you rather keep cash at home to pay than to pay via your card. How many of peoples money are they taking and not refunding. This is unacceptable. I will never trust them going forward. They are dishonest let alone disgusting.