Mr Delivery poor service

I called *** today and spoke with two agents, Lisa and Miguel.

• Lisa incorrectly claimed that Pick n Pay deliveries stop at 5 PM. When I asked to be transferred to a manager, she refused, saying they were busy.
• An hour later, I called again and spoke with Miguel, who transferred me to a manager named Amanda.

My discussion with Amanda was unacceptable. Instead of addressing my concerns, she simply repeated that I could either wait or cancel my order for credit on the Mr D app—something I already knew. What is most concerning is:

• Why was my order left overnight when deliveries are supposed to continue until 6 PM?
• Why have I still not received my delivery as of 10:50 AM the following day?
• Why was there no notification at the time of ordering that delivery would only happen the next day?

Amanda was dismissive, impatient, and failed to provide any answers or accountability. Simply telling a customer to “wait or cancel” is not customer service—it is negligence. A manager should offer solutions, not indifference. What is even more disappointing is the clear lack of care in how my complaint was handled. I strongly believe that had it been a white customer on the line, they would have been reassured and assisted with urgency. Instead, as a black woman expressing frustration, I was dismissed with a “wait or cancel” response. This is not only poor customer service—it raises serious concerns about fairness and bias in how customers are treated. This level of service from both the call agents and a manager is extremely concerning and reflects poorly on the brand. I expect a proper explanation for the delay, accountability for the misinformation provided, and confirmation of what corrective action will be taken to ensure this does not happen again.