MR DELIVERY - PICK N PAY, FEMALE CALL CENTRE AGENT

WHOMEVER THE LADY IS THATS WORKING AT YOUR CALL CENTRE FOR PICK N PAY ORDERS IS USELESS, A 60MIN DELIVERY ALMOST CAME TO 2HOURS AND ALL THE IMBECILE CAN TELL ME, IS THE SAME THING I CAN SEE.... MY ORDER WAS STILL AT PICK N PAY. SHE KEEPS REPEATING THE SAME INFORMATION I CAN SEE ON THE APP, WHAT IS THE POINT OF LOGGING A COMPLAINT IF THE CALL CENTRE AGENT ISNT EVEN GOING TO MAKE AN EFFORT TO RESOLVE THE ISSUE OR FIND OUT WHY THE ORDER IS TAKING LONGER THAN 60MIN, INSTEAD SHE THINKS ITS A JOKE AND REPEATS THE SAME THING I CAN SEE ON THE APP. SHE SHOULD GO WORK AT SARS - NON ANSWER ANSWERS.