Mr delivery nothing but an inconvenience

Doesn't even deserve one star. Call centre agents and drivers are very unprofessional and unhelpful. After putting the wrong address I called the centre immediately and informed them I was willing to pay an extra service fee to deliver the food to the address as the restaurant was one of the restaurants I could order from at the correct address. I used the service as I have a new born and for convenience needed supper delivered. I informed the agent that if I had to get the food from the restaurant I would have to wait for my husband to finish work much later. I was told that she would get instructions ( from where that is unknown) and get back to me. I didn't get a call back I again called the customer service no and was told the problem would be escalated. Seeing I had no joy I decided to call the restaurant and give them my number so that the driver could call me on pick up. The restaurant was very understanding it seems this was not the first time Mr delivery made their customers run around to receive food already paid for. A few min later I received a notification that the food was delivered (at the wrong address) I again called the centre and was again promised someone would get back to me. O again waited to no avail. I had to call the restaurant again to see if they knew what happened. I was then informed that the driver was given my number but he refused to phone me he phoned mr d and was told to leave the food at the restaurant. At this point you can only imagine my anger as no one had gotten back to I paid a hefty service and tip to a driver that just left the food behind and decided to mark the order as delivered. O had to arrange with the restaurant to hold the food until my husband could pick it up (which was much much later). I finally received a call back from the agent who had initially spoken to me about getting back to me once she received instructions. She very proudly said she was the one who told the driver to mark the food as delivered as I would pick up. MIND YOU THIS WAS A DECISION MADE BY AN AGENT ON HER OWN WITHOUT CHECKING WITH ME!!!! The service fee and tip are still happily retained by Mr d who did nothing for me except cause me to run around for an order I had paid for and inconvenience me. Even after reporting the incident all I got was an email to say they will contact the drivers company. What about customer satisfaction what about trying to assist a customer? What about making decisions for me on my behalf without informing me? It is clear they have some unprofessional untrained people working as agents and drivers. What happens to your hard earned money they don't care. I will never ever be using this pathetic service again