MR Delivery... Not really delivering lately.

Its sad when you receive pathetic service not once but twice and the response from the so called "support team" is "sorry". I suppose it its my fault for using the service again after my first order was stuffed up. My first order was charged to my account and shown as delivered when the order never arrived. after wasting money on several phone calls ( and what a struggle to track an order or get assistance from the support dept.) eventually a few days later the funds were reversed to my account. The latest and definitely last order (27/02) with Mr D also never got delivered. After placing an order and waiting for about 30-40 minutes I get a message that my order is slightly delayed. I wait a further 30 minutes and then battle to get through (several attempts which you get charged for while on hold) to customer support, (their silly links and app and emails regarding tracking an order is just as useless as their customer support), I speak to someone who says my order was delayed but the driver is collecting it now and it will be delivered shortly. I wasn't happy with that answer and wanted confirmation so she said she will contact the driver and call me back in a few minutes. That call just like the food never came. 30 Minutes later I call again and speak to another gentlemen who now says there was an error and my order was cancelled and he was sorry. No phone call, no email, no notification on the app and this is after the driver was supposedly collecting my food. Pathetic service and useless support.