Mr Delivery driver went to the wrong house, order gets cancelled yet no full refund

I ordered food from Chicken Licken Umlazi. (#DFD***?) The driver went to the wrong address. The order was then cancelled on the app. I called the store but their store number doesn't exist. ***)

The called Mr Delivery to explain this issue and ask my food to be delivered to the correct address or give me a refund.

I spoke with "Lisa" from the contact call centre who told me that I will only get 50% of my order refunded.

She said that the driver did arrive at my house. That is a lie. She said that the driver called me 3 times and I was not reachable. My phone number did not ring. This could have been a signal issue with the network provider.

But regardless of this, the solution of only paying me 50% of my order is theft. It is not my fault that the driver went to the wrong house.

I paid a delivery fee for the order that I didn't receive. I paid a tip to the driver for the order I didn't receive.

Delivering the food to me again was an option. The store is still open for another 3 hours.

Mr Delivery, your customer service is ****. The arrogance and attitude of your employee is worse.

Lisa from your call centre in Cape Town did not care about a public complaint.

I will stop using Mr Delivery from now on. I can't risk paying you for free, if future orders get cancelled because your drivers go to the wrong address.