Mr Delivery doesn't deliver!!!!

I waited 2 hours for my PnP order to delivered...after the order has been ready for 35mins still no driver has been picking up my order. Then when I spoke to 2 call centre agents they promise to get hold of the driver and phone me back. Then they NEVER phone back. I STILL DON'T HAVE MY ORDER!!!!! I paid R980 for my order and it hasn't been delivered!!!!! Then they tell me I must cancel the order and the will give my money back and I should reorder!!!! Then I have to wait ANOTHER 90 minutes for a delivery!!!!! I will NEVER use MR D again!!!!!