MR Delivery does not take their customers seriously and their customer care is not bothered

I placed an order from MrDfood and expected the order to be delivered at my door as always while I waited and waited to hear the knock it never happened. I ordered for R346 and my order was not delivered when I phoned to find out they say the driver could not get hold of me and he returned the ordered I asked if I can go fetch since they said I cannot get my money back they said NO meaning I bought food for the driver. And unfortunately it is not the first time I’m having issues with the MrDfood, last time I ordered mcfeast and they Instead delivered Big Macs. Mr Delivery take its customers for granted and their customer care is not helpful either. I feel my rights as a customer have been violated. I’ve never said something like this before but MR DELIVERY MUST BE SHUT!!!! It is failing to satisfy its customers and its bosses needs to go back and sit on the table about this its unacceptable