kK
kimhendricks K

1 reviews | Active since Oct 2016

12 Sept 2021, 18:27

Mr Delivery, do us a favor and close your doors.

I've only had bad service from Mr Delivery. The string on vouchers they send, do not even make up for the frustration and inconvenience. On Wednesday I received my order (DFD***2) an hour late, cold and inedible. The driver's phone died and I was compensated with a mere R50, after spending probably double that, on the phone with the *********** call centre staff. Today, I tried placing another order (#DFD***6) using of course the measly R50 voucher, and the driver not only goes to the wrong address, but has the audacity to give me attitude about it. Insisting he has been following the GPS. After again calling the call centre twice, I am told that I will be called back (a time cannot be confirmed) and that my call cannot be escalated as the Managers are not answering the phone. Between Matthew and Keegan, they are at a loss for words and have no empowerment, to handle my call and rectify any of these issues. Typical.

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