Mr Delivery (Disgusting Delivery Service) and Automated responses - USELESS!

I placed an order on the Mr D app at 16:19 on 8th September 2023, at 17:28 my food has still not arrived. I logged a query on the app (My order is late! - DFD*** - # ***3) and was then given what seemed to be an automated response from an Itebogeng.M (Support) who advised they will let the "Driver Team" know. I requested my money back and all of a sudden my order was collected at 17:39 but the ETA still showed 17:29 (apparently Mr D drivers can drive back in time). WHen my food arrivedf here is was cold as ice (as if my food was actually ready way before time) and now in loadshedding Im expected to warm my food up with a lighter. Mr D is as useless as wet toilet paper.