Mr Delivery, delivering nothing but frustration!

I always use Uber Eats when I feel like takeaways. On the 10/01/2019 my grandson, his girlfriend and I decided to order takeaways and I thought, "Let's give Mr Deliver" a chance. My mistake. Once or twice there has been a cancellation of my order for some reason or another and Uber Eats / Uber refunds my money immediately. Not so with Mr Delivery. I placed my order, money was deducted, order cancelled, and an email sent to tell me that a refund would be given in 2 to 5 days. They sent me the refund transaction on the 11/01/2019 which was done at 12:21, almost a full day after the cancellation. Then, on the 15/01/2019 I am sent the transfer with an email that the money has been transferred BUT nothing appears in my bank. I rep**** to their email telling them this and their reply was, I should call my bank because they have done what they said they have done and sent me proof. So, at this time I am sick at home with Sciatica and in a lot of pain, but of course, regardless of this, I now have to follow up with my bank. My bank told me that nothing is showing, not even the refund order and that they will send me a form to complete. I must then send this form, with Mr Deliveries refund proof of transaction and they will put in the order to reverse the payment to Mr Delivery. Unfortunately, due to being sick at home, I do not have a printer so I have to wait until I get back to work to complete the form, scan and return the form to my bank. I can understand things can happen with an order BUT, I have never, in all my online dealings or Android App dealings have had to go to such lengths to get a refund from any of the service providers I have ever dealt with. I had no food, money not returned to me, a lot of inconveniences caused, and to top all that Mr Delivery actually sent me an email giving me R50 off my next order. It has already cost me much more than that just to get my refund from them which I have still not been able to do. Mr Delivery used to be the one to call when you are hungry, but over the years I have heard a lot of negative feedback from my friends, colleagues and family. None the less I believe in giving everyone a chance and I was very disappointed. Their whole attitude towards this mess up has been, we did the transfer not our problem. Anyways, I will never use their services again, "once bitten, twice shy!" I have deleted their app from my phone and I have unsubscribed to their newsletters. I will of course never suggest Mr Delivery to anyone I know. This has been a frustrating, stressful experience that has taken up too much of my time and left me out of pocket, even if I get my refund in the end.